Privacy Policy

Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you create an account
• AI Conversations: Questions, preferences, and interactions with our AI assistant
• Profile Preferences: Event types, locations, price ranges, and other preferences you share
• Transaction Information: Payment details, billing information, and purchase history
• Communications: Messages you send to our customer support team

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on our platform, click patterns
• AI Interaction Data: Conversation logs, response times, feature usage within the AI assistant
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

Information from Ticketing Partners

When you purchase tickets, our ticketing partners may share transaction confirmation details and delivery information with us to provide customer service and fulfill your order.

Core Services

• Operate and maintain our AI-powered ticket discovery platform
• Process your requests and provide personalized event recommendations
• Facilitate ticket purchases through our partner network
• Provide customer support and respond to your inquiries

AI Enhancement

• Improve our AI assistant's ability to understand and respond to your preferences
• Analyze conversation patterns to enhance recommendation accuracy
• Develop new features and capabilities for our AI platform
• Train our models to better serve users with similar interests

Business Operations

• Send account updates, transaction confirmations, and service announcements
• Conduct analytics to improve our Services and understand user behavior
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service

Marketing (With Your Consent)

• Send promotional emails about events and platform updates
• Provide personalized recommendations based on your interests
• Conduct surveys and research to improve our Services

When Sharing Occurs

When you choose to purchase tickets through our platform, we share necessary information with our ticketing partners who serve as the merchant of record for that transaction.

What Information We Share

• Personal Details: Name, email address, phone number
• Payment Information: Billing address and payment method (processed directly by partner)
• Event Preferences: Selected event, seating preferences, ticket quantity
• Transaction Context: How you discovered the event through our AI platform

Partner Data Practices

Our ticketing partners maintain their own privacy policies, which govern their handling of transaction data. You can review these policies on their respective websites. We do not control their data practices beyond our contractual requirements.

Service Providers

We may share information with third-party service providers who assist us with:

• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support tools
• Marketing and communication services
• Payment processing (separate from ticketing partners)

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety, or that of our users
• Prevent fraud, abuse, or violations of our Terms of Service
• Respond to emergencies involving personal safety

Business Transfers

If TicketPal is acquired, merged, or sells substantially all of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for research, analytics, or business purposes.

Account Management

• Update Information: Modify your account details and preferences at any time
• AI Conversation History: View and delete your conversation history with our AI assistant
• Marketing Communications: Unsubscribe from promotional emails using the unsubscribe link

Data Requests

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

Exercise Your Rights

To exercise these rights regarding your TixPal account, contact us at: support@ticketpal.ai

Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and employee training
• Secure development practices

Data Retention

• Account Data: Retained while your account is active and for a reasonable period after closure
• AI Conversation Logs: Retained to improve our services and provide personalized recommendations
• Transaction Records: Retained as required for legal and business purposes
• Marketing Data: Deleted upon unsubscribe, except as required by law

Limitations

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security of data transmission over the internet.

European Economic Area and United Kingdom

Under GDPR and UK data protection law, we process your personal data based on the following legal grounds:

• Contract Performance: To provide our Services and fulfill our obligations to you
• Legitimate Interests: For analytics, security, fraud prevention, and service improvement
• Consent: For marketing communications and optional features (you can withdraw consent at any time)
• Legal Compliance: To meet our legal obligations

You have additional rights under European law, including the right to lodge a complaint with your local supervisory authority.

California Residents

Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information:

Nevada Residents

Nevada residents have the right to opt out of the sale of personal information. We do not sell personal information as defined under Nevada law.