Terms and conditions for using TixPal
Last Updated: September 24, 2025
These Terms of Service ("Terms") constitute a binding legal agreement between you and TicketPal Technologies, Inc. doing business as TixPal ("TicketPal,", "TixPal," "we," "us," or "our"), a Delaware corporation. These Terms govern your use of our AI-powered ticket discovery and purchasing platform, including our website, mobile application, and AI assistant services (collectively, the "Services").
By using our Services, you agree to these Terms. If you do not agree to these Terms, do not use our Services.
IMPORTANT: We work with ticketing partners to fulfill ticket purchases. When you purchase tickets through our platform, you may also be subject to our ticketing partner's terms and conditions in addition to these Terms.
Tixpal operates an AI-powered platform that helps users discover and purchase tickets for live events. Our Services include:
We act as a technology platform that connects users with ticketing partners who serve as the merchant of record for ticket transactions.
To use certain features of our Services, you must create an account by providing accurate, current, and complete information. You agree to:
You are responsible for all activities that occur under your account. Each account must be linked to a unique individual and contain valid, verifiable information. Multiple accounts may not be used to circumvent purchase limits or other restrictions.
Our AI assistant helps you discover and purchase tickets. When you make a purchase through our platform:
By providing payment information, you authorize:
You agree not to:
You may not use ticket bot technology, automated purchasing software, or any system designed to circumvent purchase limits or security measures.
Our AI assistant analyzes your conversations to provide personalized recommendations. By using the AI assistant, you understand that:
All content, technology, and intellectual property related to our Services remain our property or that of our licensors. You may not copy, reproduce, distribute, or create derivative works without our express permission.
We do not guarantee the accuracy of event information, including:
Event organizers may change event details at their discretion. We have no control over such changes and are not liable for:
You agree to comply with all venue rules and policies. If you are denied entry or removed from an event for violating venue rules, you are not entitled to any refund and may be liable for associated costs.
We work with various ticketing partners to fulfill purchases. These partners:
Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of third parties.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability for any claims related to your use of our Services shall not exceed $100 or the amount you paid us in the 12 months preceding the claim, whichever is greater.
We are not liable for the acts or omissions of our ticketing partners, including but not limited to:
You agree to indemnify, defend, and hold harmless TicketPal and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We may update these Terms at any time by posting revised Terms on our website. Changes will be effective immediately upon posting. Your continued use of our Services after changes are posted constitutes acceptance of the revised Terms.
For material changes, we will provide notice via email or prominent notice on our platform.
You may terminate your account at any time by contacting customer service or using account deletion features.
We may terminate or suspend your access to our Services at any time, with or without notice, for:
Upon termination:
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our Services shall be resolved exclusively in the federal or state courts located in Delaware. You consent to the jurisdiction of these courts.
Any claims must be brought within one (1) year of the date the claim arises, or such claims will be permanently barred.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and TicketPal regarding our Services.
We may assign our rights and obligations under these Terms to any party at any time. You may not assign your rights without our written consent.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, or internet service failures.
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and TicketPal.
For questions about these Terms or our Services, contact us:
TicketPal Technologies, Inc.
Email: support@ticketpal.ai
Address: 1111B S Governors Ave, Suite 34498, Dover, DE 19904
Last updated: September 24, 2025